Talk to a Real Claims Professional
We are not a faceless support desk. When you contact ECode Pro, you speak with someone who understands claims operations — diary compliance, reserve management, adjuster workflows, and the realities of running a TPA or IA firm. We will give you honest answers about whether our platform is the right fit.
Response Time Commitment
Send Us a Message
Fill out the form and we will respond within one business hour.
We respond within one business hour. No spam, ever.
Common Questions Before Contacting Us
How long does implementation take?
Most organizations go live in 30 to 45 days. We handle configuration, data migration, and team training. Your first live claim can be managed in ECode Pro within weeks of signing.
Is there a minimum contract length?
We offer annual and multi-year agreements. We do not believe in locking customers in with penalties — if ECode Pro is not working for your organization, we want to know.
Do you work with independent adjusters?
Yes. We have plans designed specifically for solo IAs and IA firms of any size. Our Starter plan is built for independent adjusters managing their own caseload.
What does ECode Pro replace?
Most customers replace spreadsheets, legacy claims systems, or a combination of disconnected tools. We also have customers replacing Guidewire implementations that were too expensive to maintain.
Can carriers access our claim files?
Yes. Carriers can be granted read-only access to their claims without accessing other clients' data. This is one of the most requested features from TPA customers.
Is my data secure?
ECode Pro uses AES-256 encryption at rest and TLS in transit. We maintain SOC 2 compliance documentation available to enterprise customers on request.
Ready to See the Platform?
Book a 30-minute demo tailored to your organization type. We will show you exactly how ECode Pro handles your claims operation.
Book a Free Demo →