An Immutable Audit Trail That Documents Every Action in Every Claim

Every action in ECode Pro — every note added, every status change, every document upload, every payment request, every diary entry, every login — is logged automatically with user identity, timestamp, and action detail.

Once an entry is submitted, it cannot be modified or deleted by any user, including administrators. If a correction is needed, a new entry is created referencing the prior one. The original always remains.

Every time a claim file is viewed, the viewer identity, timestamp, and access context are logged. This provides a complete chain of custody for sensitive claim information.

Every payment approval, reserve change approval, and authority exception is logged with the complete approval chain — submitter, all approvers, timestamps, and any notes provided at each stage.

Generate a complete, formatted audit package for any claim or set of claims — all diary entries, all notes, all approvals, all payments, all documents — in a single export accepted by regulatory examiners in all major jurisdictions.

In addition to user actions, ECode Pro logs all automated system actions — assignment events, diary generation, escalation triggers, and alert deliveries — giving a complete picture of how every claim was handled.