Complete Claims Lifecycle Management
ECode Pro manages every step from the moment a claim is reported to the moment it is closed — with nothing falling through the cracks.
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Structured FNOL form captures all required information at intake. Auto-creates the claim record, assigns a number, and routes to the appropriate adjuster instantly.
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Claims routed automatically based on adjuster expertise, current workload, geographic territory, and carrier-specific assignment rules.
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Field and desk adjuster tools for photo capture, notes, measurements, and vendor coordination. All documentation attached to the claim file in real time.
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Estimate submission, line-item review, coverage analysis, and reserve setting — with authority checks enforced at every approval stage.
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Indemnity and expense reserves tracked separately. Reserve changes require documented rationale. Full audit trail available for every adjustment.
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Multi-payee payment routing with authority limits enforced automatically. Approval workflows escalate based on payment amount and claim type.
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State-specific diary requirements, contact deadlines, and coverage decision timelines tracked and enforced throughout the claim lifecycle.
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Structured close process confirms file completeness. Metrics captured for cycle time, severity, and adjuster performance reporting.
Six Distinct Dashboard Experiences
Every person in your organization sees exactly what they need — and nothing they do not.
Owner Dashboard
Portfolio P&L, team headcount, active claim count, total reserves, payment totals, and month-over-month performance trends — in a single executive view.
Director Dashboard
SLA compliance rates by carrier, adjuster utilization, cycle time by claim type, escalation queue, and carrier-specific reporting packages.
Claims Manager Dashboard
Adjuster workloads, diary compliance percentages, claims approaching deadline, team performance scores, and open escalations.
Team Lead Dashboard
Team queue status, pending assignments, overdue tasks, and individual adjuster performance relative to team benchmarks.
Desk Adjuster Dashboard
Personal claim queue sorted by priority, upcoming diary entries, pending approvals, payment queue, and documents awaiting upload.
Field Adjuster Dashboard
Mobile-optimized view with today's assignments, GPS navigation integration, photo capture, and real-time file sync.
Automation That Runs Your Workflow
ECode Pro automates the routine work so your team can focus on the complex judgment that actually requires human expertise.
Auto Claim Assignment
New claims routed to the right adjuster automatically based on claim type, territory, carrier preference, and current workload — without dispatcher intervention.
Authority Escalation
When a reserve change, payment, or coverage decision exceeds an adjuster's authority limit, the system automatically routes to the next approval level.
Diary Generation
State-specific contact and review deadlines calculated at claim creation and updated automatically when claim status changes. Alerts fire 48 hours before every deadline.
Task Creation
Standard task sets created automatically for each claim type — inspection checklist, documentation requirements, contact sequence — so nothing is missed on any claim.
Reserve Tracking
Reserve changes trigger documentation requirements, authority checks, and audit log entries automatically. Adequacy alerts fire when reserves fall below expected ultimate exposure.
Payment Approval Routing
Payment requests route through the approval chain based on amount, payee type, and claim status. Carriers can require additional approval levels for specific payment categories.
Multi-Tenant Architecture
ECode Pro is built from the ground up to serve multiple organizations in a single deployment — with complete data isolation between clients.
Carriers
Manage multiple lines of business, multiple adjusting vendors, and multiple state regulatory requirements in one platform
TPAs
Administer claims for multiple carrier clients with separate reporting, authority matrices, and workflow configurations per client
IA Firms
Run multiple adjuster teams with separate performance tracking, assignment queues, and carrier-specific reporting
MGAs
Operate in-house claims handling with full audit trail visibility for carrier clients who require access without edit rights
See the Platform in Action
30-minute demo tailored to your organization type and current system.
Request a Demo →