Your Claim Files Are Scattered Across Email, Shared Drives, and Paper — and You Cannot Find What You Need When You Need It
In most claims organizations, the claim file exists in multiple places simultaneously. The estimate is in the adjuster's email. The photos are in a shared Google Drive folder. The diary notes are in a claims system. The payment records are in a separate accounting platform. The recorded statement is in a voicemail. When a carrier calls with a question, finding the answer requires checking five systems.
This fragmentation does not just create inefficiency — it creates risk. Missing documentation gets discovered during litigation. Incomplete files fail regulatory audits. Adjusters waste 30 to 45 minutes per claim searching for information that should be immediately available. Supervisors cannot review file quality without personally pulling documents from multiple sources.
ECode Pro centralizes every document, note, photo, communication, and record under the claim file — organized, searchable, and accessible to every authorized party in seconds.
Without ECode Pro
Every Feature You Need
No add-ons. No hidden tiers. Everything below included with every ECode Pro subscription.
Structured Document Organization
Every document type has its own category — photos, estimates, correspondence, diary, payments, legal. Documents within each category are sorted chronologically and version-controlled automatically. No more hunting through a file dump.
Drag and Drop Upload
Adjusters upload documents by dragging them directly into the claim file from any device. Photos taken in the field upload from the mobile app in seconds. No emailing documents to yourself. No shared drives. Everything goes directly into the file.
Version Control
When an estimate is revised, the previous version is preserved and dated. Every version is visible with a clear audit trail showing what changed, who changed it, and when. Carriers always see the current version — and can review the history.
Role-Based Access
Carrier reviewers see documents without edit access. Adjusters see their assignments. Supervisors see everything. Vendors see payment status without touching the claim file. Permissions configured per user, per carrier, per claim type.
Full-Text Search
Search any document in any claim by keyword, date, party name, or document type. Find the recorded statement from 18 months ago in seconds. No more scrolling through hundreds of files.
Audit-Ready Export
Generate a complete, organized document package for any claim with a single export. Accepted format for carrier audits, litigation discovery, and regulatory examinations.
Zero Documentation Disputes in 14 Months
Pacific Adjusting Group handles complex commercial property claims averaging $280,000 in reserve. Before ECode Pro, their file management process involved a shared network drive, email attachments, and a claims system that stored notes but not documents. File completeness was inconsistent, and they experienced documentation disputes on roughly 12 percent of files going to litigation.
After implementing ECode Pro, complete file rates at first review jumped from 71 percent to 96 percent within 90 days. In 14 months of operation, they have had zero documentation disputes on files managed through the platform. Carrier audit preparation time has dropped from three days to under two hours.
See How It Works →Frequently Asked Questions
Everything you need to know before your demo.
See the Claim File in Action
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