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Live Claims Intelligence

Real-Time Dashboards for Every Role in Your Claims Organization

Live data for every decision. No waiting for the Thursday report.

Every dashboard in ECode Pro updates in real time as claims move, adjusters work, and payments are made. From the owner reviewing portfolio performance to the field adjuster checking their daily queue — every person in your organization sees the data they need the moment they need it.

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Live Claims Intelligence — How It Works
1
All dashboards update live as claims move — no scheduled refreshes
2
Cycle time anomalies visible to managers the same day they appear
3
Per-adjuster performance visible on the manager dashboard in real time
4
Carrier reports generated on demand in under 5 minutes
5
Every leader sees exactly the metrics relevant to their role
The Problem

Leadership Is Making Claims Decisions Based on Data That Was Current Two Days Ago

Performance reports assembled manually on a weekly or monthly cycle
Cycle time problems identified weeks after they started affecting claims
No adjuster-specific visibility without manually reviewing individual files
Carrier reports requiring 15 to 25 staff-hours per month to produce
Leaders asking "how are we doing?" and getting estimates, not data
The ECode Pro Solution

What ECode Pro Does Instead

All dashboards update live as claims move — no scheduled refreshes
Cycle time anomalies visible to managers the same day they appear
Per-adjuster performance visible on the manager dashboard in real time
Carrier reports generated on demand in under 5 minutes
Every leader sees exactly the metrics relevant to their role
Feature Details

Everything Included

Owner Dashboard

Portfolio-level P&L, total active claims, total reserves, total payments, adjuster headcount, and month-over-month performance trends. The data a principal needs to manage the business, updated live.

Director Dashboard

SLA compliance by carrier, adjuster utilization across the team, cycle time trends, escalation queue, and carrier-specific reporting packages. Everything needed to manage client relationships and team performance.

Claims Manager Dashboard

Adjuster workloads, diary compliance percentages, claims approaching deadlines, team performance scores, and open escalations. The real-time operational view for day-to-day management.

Team Lead Dashboard

Team queue status, pending assignments, overdue tasks, and individual adjuster performance relative to team benchmarks. The tool for first-line supervisors managing daily operations.

Adjuster Dashboard

Personal claim queue sorted by priority, upcoming diary entries, pending approvals, payment queue, and performance metrics versus personal targets. Everything an adjuster needs to manage their day.

Field Adjuster Dashboard

Mobile-optimized view with today assignments, navigation links, photo upload access, and real-time file sync. Built for work in the field, not at a desk.

I used to start every Monday reviewing a spreadsheet report from Friday. By the time I read it, things had already changed. Now I open ECode Pro on Sunday evening and the data is live. I start Monday already knowing what needs attention.

Robert S.
Managing Partner
Results

What Organizations Experience

Reporting preparation time eliminated — data always current
Cycle time problems identified and addressed 2 weeks faster on average
Carrier reporting time reduced from 22 staff-hours to 20 minutes per month
Management response time to emerging performance issues cut by 80%
See It in a Demo →

Frequently Asked Questions

All dashboards reflect real-time data updated the moment any action is taken on any claim. There are no batch processing cycles, nightly refreshes, or data warehousing delays.
Supervisors and administrators can configure which metrics appear on their personal dashboard and in what order. Carrier-specific dashboard views can be saved for quick access during carrier review calls.
Yes. Carrier portal access gives carrier partners a live view of their claims portfolio — active claim count, cycle time, compliance rate, and reserve totals — without accessing any other organization data.

See Real-Time Dashboards in a Live Demo

Book 30 minutes and see how ECode Pro handles your claims operation end to end.

Book a Free Demo →