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Claims Intake

FNOL Intake That Creates a Complete Claim Instantly

From first call to assigned adjuster in under 60 seconds.

The first notice of loss is where every claim starts — and where most organizations waste the most time. ECode Pro captures all required information at intake, creates the claim file automatically, assigns an adjuster based on your routing rules, and notifies every relevant party before anyone picks up the phone.

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Claims Intake — How It Works
1
Structured FNOL form captures every required field at first contact
2
Claim file created and numbered automatically on submission
3
Assignment engine routes to the right adjuster immediately
4
Adjuster receives push notification with full claim details within seconds
5
All FNOL data searchable and reportable from day one
The Problem

FNOL Is Collected on Paper, by Phone, or in a Generic Form — Then Manually Entered Into the Claims System

Intake information entered twice — once on the call, once into the system
Critical fields missed at intake because there is no structured form
Assignment happening hours later when a supervisor has time to review
No automatic notification to adjuster, carrier, or insured at intake
FNOL data not searchable or reportable without custom exports
The ECode Pro Solution

What ECode Pro Does Instead

Structured FNOL form captures every required field at first contact
Claim file created and numbered automatically on submission
Assignment engine routes to the right adjuster immediately
Adjuster receives push notification with full claim details within seconds
All FNOL data searchable and reportable from day one
Feature Details

Everything Included

Structured FNOL Form

Configurable intake form captures insured information, loss details, coverage confirmation, and initial liability assessment. Required fields enforced — the form cannot be submitted incomplete.

Auto Claim Number Generation

A unique claim number is generated at submission and applied to the file, the notification emails, and the assignment record simultaneously.

Immediate Assignment Routing

The assignment engine evaluates the new claim against expertise tags, license state, carrier preference, and adjuster workload — and assigns within seconds of intake.

Instant Adjuster Notification

The assigned adjuster receives a push notification and email with the complete FNOL details, insured contact information, and loss description before the intake call ends.

Carrier Acknowledgment

Carrier partners receive automatic acknowledgment of new claims assigned to them — with FNOL details and estimated response timeline — without any manual communication.

FNOL Analytics

Track intake volume by date, carrier, claim type, and intake method. Identify patterns in loss frequency, geographic concentration, and claim type distribution.

We used to have a two-hour gap between a claim being reported and an adjuster being assigned. ECode Pro closed that gap to under three minutes. The insured gets a contact from their adjuster the same day, every time.

Sandra T.
Claims Director
Results

What Organizations Experience

Assignment time reduced from 2+ hours to under 3 minutes
FNOL completeness rate improved from 61% to 98%
Same-day adjuster contact achieved on 97% of new claims
Intake data entry eliminated — one entry, system-wide
See It in a Demo →

Frequently Asked Questions

Yes. Your administrator can add, remove, and reorder fields, set required versus optional status, and create carrier-specific intake forms with different field sets for different claim types.
Yes. ECode Pro supports web-based FNOL intake that routes directly into the same workflow as phone intake. Insureds receive an immediate acknowledgment with their claim number.
The engine evaluates the claim type, loss state, carrier, and any specific carrier preference rules, then selects the highest-scoring eligible adjuster based on expertise, license, and current utilization.

See FNOL Intake in a Live Demo

Book 30 minutes and see how ECode Pro handles your claims operation end to end.

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