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Adjuster Analytics

Adjuster Performance Tracking With Objective, Actionable Data

Score every adjuster on the same metrics. Coach with data, not impressions.

Adjuster performance management based on supervisor impressions and tenure is not fair, not accurate, and not useful for improving outcomes. ECode Pro tracks objective performance metrics for every adjuster automatically — giving managers the data to coach effectively, recognize top performers, and identify problems before they become patterns.

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Adjuster Analytics — How It Works
1
Every adjuster automatically scored on cycle time, compliance, and file quality
2
Performance data updated weekly — no manual compilation required
3
Comparative scorecards show every adjuster relative to team benchmarks
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Performance trends visible over time — not just current snapshot
5
Carrier-ready performance reports available on demand
The Problem

Adjuster Performance Reviews Are Based on Supervisor Impressions Rather Than Objective Data

Performance conversations lacking specific, measurable evidence
Top performers not identifiable without subjective supervisor ranking
Underperformers not recognized until their metrics affect carrier relationships
No objective basis for adjuster compensation or advancement decisions
Carriers asking about adjuster performance with no data to share
The ECode Pro Solution

What ECode Pro Does Instead

Every adjuster automatically scored on cycle time, compliance, and file quality
Performance data updated weekly — no manual compilation required
Comparative scorecards show every adjuster relative to team benchmarks
Performance trends visible over time — not just current snapshot
Carrier-ready performance reports available on demand
Feature Details

Everything Included

Cycle Time Tracking

Average days to close tracked per adjuster by claim type and carrier. Trends show whether performance is improving or declining and correlate changes to operational decisions or coaching interventions.

Diary Compliance Rate

Percentage of diary entries completed on time per adjuster. Combined with the absolute number of missed entries, this metric identifies both systemic and individual compliance issues.

File Completeness Score

Percentage of claims reviewed at first supervisor review that meet file completeness standards — all required documents present, all required fields completed. Measures documentation quality per adjuster.

Supplement Rate

Frequency with which an adjuster files supplements after initial estimate approval. High supplement rates may indicate estimate quality issues or communication gaps with carriers.

Reserve Accuracy

Variance between initial reserve and final payment as a percentage, tracked per adjuster. Identifies systematic over- or under-reserving patterns that can be addressed in coaching.

Comparative Scorecards

All performance metrics displayed in side-by-side comparison across the adjuster team. Identify your top performers, your coaching opportunities, and the specific metrics where individual adjusters need support.

I used to do quarterly performance reviews based on what I remembered about each adjuster over the last three months. Now I open ECode Pro and I have six months of weekly data. The conversations are completely different — more specific, more productive, and actually fair.

Tamara R.
Claims Manager
Results

What Organizations Experience

Performance review preparation time reduced from 3 hours to 20 minutes per adjuster
High-performing adjusters identified and recognized with objective evidence
Underperformer coaching resulted in 28% performance improvement on average
Carrier retention improved as adjuster quality data became presentable
See It in a Demo →

Frequently Asked Questions

Performance scores update weekly based on all activity in the prior seven days. A rolling 30-day and 90-day view is also available for trend analysis.
Yes. Adjusters see their own scorecard on their personal dashboard — including their metrics and how they compare to team benchmarks. Transparent performance data encourages self-directed improvement.
Yes. Adjuster performance reports can be generated in a carrier-friendly format that shows aggregate team performance without identifying individual adjusters by name, or with full adjuster identification depending on the carrier relationship.

See Performance Tracking in a Live Demo

Book 30 minutes and see how ECode Pro handles your claims operation end to end.

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