Claims Management for Third Party Administrators

Manage every carrier client independently. Report perfectly. Retain every account.

ECode Pro's multi-tenant architecture gives TPAs complete data isolation between carrier clients, carrier-specific workflow configurations, and the reporting that makes renewal conversations straightforward. One platform for every carrier relationship.

ECode Pro was built from the ground up for multi-client environments. Each carrier client's data exists in a completely isolated partition. An adjuster working on Client A's claims cannot see Client B's data — even accidentally. This is architecture, not policy.

Each carrier you serve can have its own claim types, diary requirements, authority matrices, SLA thresholds, adjuster assignment rules, and reporting formats. Adding a new carrier client means configuring their workflow once, not rebuilding your entire operation.

ECode Pro generates standard carrier reports for each client with a single click in the format each carrier requires. Ad-hoc carrier data requests are fulfilled through carrier portal access in real time. The 20 staff-hours per month your team spends on reporting gets redirected to quality work.

Carrier clients can be granted read-only access to their claims in real time — viewing file status, diary compliance, and reserve levels without submitting a data request. This level of transparency is what converts carrier clients from annual contracts to multi-year partnerships.

Each carrier's service level agreements are configured separately in ECode Pro. Contact timelines, resolution targets, and file completeness standards are monitored automatically. Alerts fire before any SLA is breached — not after the monthly review when it is too late.

When you win a new carrier client, onboarding their workflow configuration into ECode Pro takes days, not months. The platform is already built for multi-client operations — adding Client 13 is as straightforward as adding Client 2 was.