You Are Making Claims Management Decisions Based on Last Week's Data — or Last Month's Report
In most claims organizations, performance data is assembled manually — an analyst pulls records from the claims system, builds a spreadsheet, and distributes a report that is already 48 to 72 hours stale by the time leaders read it. By then, the cycle time problem that started two weeks ago has already affected 30 claims.
Carrier SLA reporting is even more labor-intensive — each carrier has its own reporting requirements, its own metrics, and its own format preferences. A TPA managing 12 carrier clients might spend 20 staff-hours per month on carrier reports alone. Most of that time is spent extracting and formatting data that already exists in the claims system.
ECode Pro makes the data live. Every dashboard updates in real time as claims move, adjusters work, and payments are made. Carrier reports are generated in minutes, not hours. Performance problems are visible to managers the moment they emerge.
Without ECode Pro
Every Feature You Need
No add-ons. No hidden tiers. Included with every ECode Pro subscription.
Real-Time Executive Dashboard
Total active claims, cycle time by claim type, reserve totals, payment totals, compliance rates, and adjuster utilization — updated live as claims move through the system. No scheduled refreshes. No waiting for a report.
Adjuster Performance Scorecards
Objective performance metrics per adjuster: average days to close, diary compliance rate, first-review file completeness, supplement rate, and customer satisfaction. Updated weekly and visible to managers and team leads.
Carrier SLA Reporting
Configurable SLA tracking per carrier client — contact timelines, resolution targets, file completeness standards. Reports generated with a single click in each carrier's required format.
Cycle Time Analysis
Track average days to close by adjuster, carrier, claim type, coverage line, and geography. Trend analysis identifies whether cycle time is improving or deteriorating and correlates changes to operational decisions.
Severity and Reserve Analytics
Average reserve, average payment, reserve-to-payment ratio, severity distribution, and outlier identification — segmented by any dimension and compared across time periods.
Custom Report Builder
Build and save custom reports for any combination of metrics, dimensions, and date ranges. Saved reports run on demand or on a schedule and deliver to configured email recipients automatically.
22 Staff-Hours Per Month Reclaimed from Manual Reporting
Consolidated TPA manages claims for 14 carrier clients and was spending approximately 22 staff-hours per month on carrier reporting — pulling data, formatting reports, and responding to carrier data requests between scheduled reporting cycles.
After implementing ECode Pro reporting, standard carrier reports are generated in minutes. Ad-hoc carrier data requests are fulfilled in real time through carrier portal access rather than manual extraction. The 22 hours previously spent on reporting are now directed to quality review and adjuster coaching — activities that directly improve claim outcomes.
See How It Works →Frequently Asked Questions
Everything you need to know before your demo.
See Live Reporting in Action
Book a 30-minute demo and see how ECode Pro gives your leadership team the real-time visibility they need.
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